1. What is the location of Outlook Express dbx files?
2. Can I extract multiple emails from Outlook Express dbx files using DBXTriever?
3. Will I get free upgrades if I purchase DBXTriever?
4. May I get a backup CD when I order DBXTriever?
5. Can I use DBXTriever to transfer emails from Windows XP to Windows Vista?
6. I see a list of emails after opening a dbx file. But how do I view each email's content and attachments?
7. I found some error messages during the email's retrieving process. The error message says "Cannot create file. The file name or extension is too long". What should I do?
8. I have bought your program. But after I installed the registered version, it goes back to the three day trial format only allowing me to open one email at a time. What should I do?
9. I have been successfully extracted eml files from dbx files with DBXTriever. What should I do if I want them to be copied back to Outlook Express or Windows Mail?


1. What is the location of Outlook Express dbx files?
You can find your dbx files by clicking Tools->Options in Outlook Express, then go to Maintenance tab, click the "Store Folder" button to locate your dbx files.

Another method to locate your dbx files is use Windows search features by clicking Start Button -> Search -> For files or folders. Then search all dbx files on your computer.
<TOP>

2. Can I extract multiple emails from Outlook Express dbx files using DBXTriever?
Yes, you can. But this feature is only available in registered version.
<TOP>

3. Will I get free upgrades if I purchase DBXTriever?
You get free upgrades till next major version release. If next major version is released within one year after your purchase, you can still get this version free. For example, if you purchase version 1.0.0, you will get free upgrades till version 1.9.9. If version 2.0 is released within one year after you purchase, you can still get free upgrades till version 2.9.9.
<TOP>

4. May I get a backup CD when I order DBXTriever?
Yes. You can purchase a backup CD with US$ 9.90 (including shipping). All CDs will be sent to you via UPS WorldWide. Please allow three weeks for the CD to arrive your side. If you still cannot receive the CD after three weeks, let us know and we will send you another one free of charge.
<TOP>

5. Can I use it to transfer emails from Windows XP to Windows Vista?
Yes. You can use DBXTriever to extract emails from dbx format files to eml format files. Then you can copy those eml format files on your Vista and use Windows Mail to open them and read all content and attachments.
<TOP>

6. I see a list of emails after opening a dbx file. But how do I view each email's content and attachments?
You can use any of the following methods to do that.

1) Double click on the row which shows that email in DBXTriever, then Outlook Express or Windows Mail will open that email for you;

2. RIght click on the row which shows that email in DBXTriever, then choose "Open" from the popup menu. After that, Outlook Express or Windows Mail will open that email for you;

3. Check the checkbox of any email you want to open, then go to File->Save Selected Message and store it as an eml format file. After that, you can open eml format file using Outlook Express to view all content and all attachments.
<TOP>

7.I found some error messages during the email's retrieving process. The error message says "Cannot create file. The file name or extension is too long". What should I do?
There is a known problem under Windows XP that the file name (including path name) and file extension cannot be more than 256 characters. So if DBXTriever tries to write the eml file with a file name which is over 256 characters, the Windows system won't allow that file to be created. If you met this problem, please go to the target folder and clean all generated eml files. After that, in DBXTriever, please go to File->Preferences and choose the file naming conversion as "Sequence". Then the new eml files will be named as 0.eml, 1.eml, 2.eml, ... and this will decrease the file name a lot. After that, redo the retrieving process and you should be able to extract all emails without any problem.
<TOP>

8.I have bought your program. But after I installed the registered version, it goes back to the three day trial format only allowing me to open one email at a time. What should I do?
You are supposed to enter your user/key (you can find them from your order confirmation email) via Help->Enter Registration Data to unlock it. Make sure you use Copy/Paste to enter both user and key.
<TOP>


9. I have been successfully extracted eml files from dbx files with DBXTriever. What should I do if I want them to be copied back to Outlook Express or Windows Mail?
You can drag/drop those eml files you have on your Outlook Express or Windows Mail's folder, then you will see all of those emails again in it. Click here to see a demonstration video.


<TOP>